Tonia Maxwell: Allstate Insurance

Tina Johnston

Tina is committed to building relationships with customers. She is a wife, mom of five beautiful daughters, mother-in-law to three awesome sons in laws and Grammy to currently 4 (but soon 7) grandkids. When she is not in the office helping customers, you can find her traveling with her husband, enjoying family time, or reading.

Wrigley

Meet Wrigley – Our Top Dog in Protection 🐾 Wrigley is the friendly golden retriever behind the smiles at our Norwalk agency! Based right here in Norwalk, she proudly serves families and businesses throughout Milan, Monroeville, Bellevue, Sandusky, Huron, and communities all across Ohio. As our official agency mascot, Wrigley focus' on tail-wagging customer service and “fetching” coverage options for customers. Whether it’s auto insurance, home insurance, renters insurance, or small business insurance, she believes protection should feel simple, local, and trustworthy. She’s a big fan of long walks through town, meeting local families, and keeping a watchful eye over what matters most to you. Much like a golden retriever, our agency is loyal, dependable, and always ready when you call. Wrigley’s mission? To help you protect your pack like it’s her own. Stop by our Norwalk office and say hello — she’s always ready to lend a paw and help you feel confident about your coverage. 🐶

Iris Kessler

Iris’s knowledge and understanding of the people in this community help her provide customers with an outstanding level of service. She looks forward to helping families like yours understand their specific insurance needs. She can also help you prepare a strategy for your financial needs.

Anita Osborn

Anita is often the friendly first face you’ll see when you walk into our local insurance agency. As a Norwalk native, she takes great pride in serving the community she calls home and helping neighbors feel comfortable and cared for from the moment they step through the door. With over 20 years of experience in and around the insurance industry, Anita brings a wealth of knowledge, understanding, and genuine compassion to her role. Having been in and out of the business throughout the years, she offers seasoned insight along with a warm, approachable presence. She enjoys assisting walk-in customers, answering questions, and helping see each person receives the attention and support they deserve. Anita is a proud mom of three grown children and treasures time spent with her family and friends. When she has a quiet moment, she enjoys walking outdoors and appreciating the simple things in life. For Anita, helping others isn’t just part of the job — it’s a natural extension of who she is.

Dina Rinkus

Dina is a dedicated insurance professional and busy mom of three active children who understands firsthand how important it is to protect what matters most — without stretching the family budget. As a wife and mother, she knows that life moves fast, schedules fill up quickly, and every dollar counts. A Michigan native now proudly living in Lorain County with her husband, Dina brings Midwestern values, honesty, and a strong sense of community to everything she does. She is passionate about informing customers and believes that informed decisions are confident decisions. Dina takes the time to walk customers through their options, answer questions, and help build personalized coverage that fit comfortably within their budget — without sacrificing the protection their families need. When she’s not helping customers, you’ll find Dina cheering on her kids at their many activities, staying involved in her community, or making trips back to her Michigan hometown to reconnect with family and friends. For Dina, insurance isn’t just about policies — it’s about people, protection, and peace of mind.

Jenny Krainess

Jenny is an invaluable part of our insurance agency team, bringing both experience and heart to everything she does. With a background that includes owning her own insurance agency, she understands the business from every angle and uses that knowledge to provide exceptional service to customers. Jenny specializes in handling customer policy reviews, helping each customer's coverage continue to meet their changing needs. She takes pride in helping families feel confident that they’re properly protected while also identifying opportunities to better serve them. Her experience, attention to detail, and genuine care consistently earn her high praise — and it’s no surprise that customers absolutely love working with her. Outside of the office, Jenny is a proud and dedicated mom who spends much of her time cheering on her daughter at their cheerleading and gymnastics competitions. She and her husband also enjoy spending quality time together as a family and making memories through travel whenever they can. For Jenny, insurance is more than policies — it’s about relationships, trust, and helping every family feel secure and valued.

Shasta Duncan

Shasta is a licensed associate agent who joined our team after a successful career in the automotive industry. A resident of Norwalk, she has a natural gift for connecting with people and genuinely enjoys building relationships with those she serves. Shasta is a proud mother and grandmother who values family above all else. When she's not in the office, you'll likely find her spending quality time with her children and grandchildren, making memories with the people she loves most.

Kole Maxwell

Kole is our team summer intern. He is a Business major and Entrepreneurship minor at the University of Findlay, where he also serves as a pitcher on the university’s baseball team. His passion for baseball extends beyond the collegiate level, as he enjoys coaching young pitchers and officiating games in his spare time. Outside of work, academics, and athletics, Kole enjoys traveling with his family, spending time with friends, playing golf, and staying active through fitness. Whether he’s in the office, on the golf course, in the gym, on the mound, or mentoring aspiring athletes, he is committed to continuous growth, leadership, and personal development

Education: University of Findlay